DEPARTMENT OF ECONOMIC SECURITY
Your Partner For A Stronger Arizona.
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision that every child, adult, and family in Arizona will be safe and economically secure.
DES serves more than 3 million Arizonans Our Mission is to make Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable.
LEGAL ASSISTANT 2
Office of Inspector General (OIG)
Appellate Services Administration
1990 West Camelback Road, Phoenix 85015
2255 West Ina Road, Tucson 85741
The Department of Economic Security, Office of the Inspector General, is seeking an experienced and highly motivated individual to join our team as a Legal Assistant 2 to support the Appellate Services Administration (ASA).
This position functions as a Legal Assistant to provide support to the Administrative Law Judges (ALJs) at the Office of Appeals. This function is mission critical, as ASA requires this journeyman level legal assistant position to provide daily advice to parties regarding the status of their Public Assistance and/or Unemployment Insurance appeals, answer process questions and provide assistance consistent with due process requirements.
Primary duties for this position include verifying incoming appeals, determining accuracy of exhibits for a hearing, assisting customers with elevated docket calls, assisting Administrative Law Judges with legal research, creating templates for legal notices, and interpreting necessary procedures for research and analysis of case files for hearings.
Primary duties for this position include verifying incoming appeals, determining accuracy of exhibits for a hearing, enter case documentation into appropriate repositories, assist customers with elevated docket calls, assist, ALJs with legal research, creating templates for legal notices, and interpreting necessary procedures for research and analysis of case files for hearings and uploading legal decisions and dispositions for the department to take action on a case. Select exhibits for hearings and must distinguish between the different programs and issue codes to create packets that will be sent to the department as well as the appellant.
• Answers elevated calls, Inquiries and concerns that could not be resolved by subordinates. Performs complex research in multiple databases and systems required to assist Validators and respond to inquiries and status of appeal calls. Explains appeal procedures and policies to parties and the public. Communicates with parties on behalf of Administrative Law Judges (ALJs)
• Analyzes jurisdiction, issues, etc. by reviewing imaged and paper documents per case. Identifies and corrects errors and virtually prints missing documents. Uses PC to research related issues elevated by legal support staff or referred by ALJs, ASA management or other DES Departments.
• Ensures incoming appeals meet noticing deadlines mandated by Federal and State laws. Researches appeal for potential to set aside and remand in order to expedite process for customers. Researches complex issues for case file in appropriate information storage repository.
• Elevates appeals to the Board for Appeals as necessary. Uploads Administrative Law Judge (ALJ) decisions, dispositions, and orders for department to take action. Follows up with Department Case Workers and Local Offices to ensure all action were taken on a case as instructed by Judge. Enters notes into Case Documentation in appropriate program portals
• Timely and accurately processes requests for postponements, withdrawals, and other requests by parties and ALJs. Uses PC to input prompt and accurate notes regarding docket calls and processing requests on the Appeals Processing System (APS) regarding any party contacts on appeal cases, as well as include additional exhibits submitted by parties in the case file.
Knowledge, Skills & Abilities (KSAs):
- Knowledge of English; speaking, writing, and reading
- Knowledge of Healthy Arizona Plus Public Assistance online application system
- Knowledge of Auto Scheduling system
- Knowledge of the Administrative Procedures Act
- Knowledge of Word, Excel, and Google Applications, Adobe Acrobat
- Knowledge of Arizona Public Assistance and Unemployment Insurance law, practices and procedures;
- Skill in Organization and maintenance of confidential paper and electronic files;
- Skills in managing multiple computer programs at one time
- Skills in identifying appropriate legal documents in an imaging system to create and send out notices for hearings and create case files
- Skills in various office equipment
- Skills in using personal computer with multiple programs running simultaneously
- Skills in customer service techniques
- Interpersonal skills to handle internal and external customer complaints and concerns.
- Ability to effectively communicate (e.g., verbal, written and reading) with internal and external customers, Administrative Law Judges (ALJ), coworkers, agency personnel, supervisors, and managers
- Ability to work with minimal supervision
- Ability to use critical thinking to analyze complex appeals requests, resolve conflicts between competing information, and extract and capture pertinent legal information
- Ability to adapt to prescribed procedures within the Administration
- Ability to manage conflicting priorities and demands
- Ability to concentrate and focus on complex and sometimes conflicting information from a variety of sources
- Ability to perform repetitive detailed work with a very high level of accuracy and speed
Paralegal or Legal Assistant Certification from an accredited University, college or ABA accredited training program; Associate degree from an accredited college; Experience as a legal assistant.
– Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees.
– Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
– The position will require the possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any driver training (see Arizona Administrative Code R2-10-207.12). Individuals may be required to use their personal motor vehicle.
We offer a competitive benefits package that is unmatched by the private sector and a culture that encourages team success and advocates for personal advancement.
-Affordable Health, Dental, Vision and Life and Disability Insurance
-10 holidays per year
-Paid Vacation and Sick time off – start earning it your 1st day
-Eligible to participate in the Public Service Loan Forgiveness Program (must meet qualifications)
-Contribute to, and participate in the Arizona State Retirement System
-Ride Share and Public Transit Subsidy
-Career Advancement Opportunities
-Opportunity to work remotely (home office) on an ad-hoc basis
For a complete list of benefits provided by The State of Arizona, please visit our benefits page
State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.
Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-542-6544. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.