AWE is a global training company that develops talent and future leaders. We partner with the world’s leading organizations to create sustainable workplace cultures through transformative and practical solutions at all employee levels. With an international presence in more than 40 countries, we ensure consistent and high-quality programs tailored to regional audiences and specific needs.
AWE is seeking a highly motivated, detail-oriented Coordinator, Content & Delivery to support the management and delivery of our leadership and development programs. Reporting to the Vice President, Content & Delivery, this position requires strong project management, client relationship skills, strategic thinking, problem solving and a results-driven mindset.
KEY RESPONSIBILITIES:
- Manage calendars, including coordinating staff and contractor availability, timelines and deadlines;
- Provide contractors with support pre, during and post sessions;
- Coordinate logistics and materials, including tech testing in preparation for training or virtual sessions;
- Manage and update clients’ details in CRM and on the website;
- Organize and update materials for training sessions;
- Produce and distribute training materials to clients;
- Collect client feedback and suggest changes to improve client experience;
- Manage survey data distributed to clients and collaborate with Operations to work on data analysis;
- Be a liaison between internal teams and contractors to communicate client updates;
- Attend and support client-facing kickoff meetings as needed.
QUALIFICATIONS
Successful candidate will possess:
- Alignment with AWE’s mission to create equity and economic growth in the workplace;
- At least two years experience in project management or coordination, business administration, account management, executive support, customer support or success, or related field;
- Proactive, authentic client-centric mindset and service-oriented drive that fuels approach to solving problems and achieving goals;
- Flexibility and agility in a high-growth environment;
- Coachability combined with an ability to quickly learn new skills;
- Natural ability to connect with people and to be a connector for people;
- Exceptional ability to establish credibility and anticipate needs of senior-level
- executives;
- Capability to work independently and autonomously in a distributed work environment;
- Exceptional organizational, multitasking and prioritization skills;
- Strong attention to detail;
- Excellent written and oral communication skills;
- Advanced computer and internet skills, including proficiency in Office (Word, Excel and Powerpoint), virtual meeting Apps (WebEx, Microsoft Teams, Zoom), Google Apps (Sheets, Docs, Drive, Calendar), Asana, CRM;
- Spirit of generosity and service;
- Great sense of humor;
- Bachelor’s or Associate Degree.
