Serves as an internal consultant to organization leadership for enabling the execution of key process improvement projects. Leads, facilitates, coaches and supports cross-functional teams to improve and redesign clinical and operational processes critical to safe, high quality, efficient, patient and family-centered care. Supports the organization’s efforts to adopt consistent, effective policies and procedures related to process improvement, developing and training leadership and project teams to employ.
Provides project leadership, coaching, and facilitation for complex cross-functional Lean/Six Sigma Black belt level continuous improvement projects at executive management and operational levels of the organization using Lean process improvement and other appropriate methodologies such as Six Sigma to accomplish measurable and beneficial impacts to the system strategic priorities..
Performs qualitative and quantitative analyses to support attaining project team goals and objectives, trains/coaches members in the use of process improvement principles, methods, and techniques, identifies opportunities, develops solutions, implements improvements and helps operational management ensure sustainability. Develops project plans for each initiative; provides up-to-date status reports on all projects; identifies and resolves project issues. Tracks sustainability of Lean projects.
Acts as a leadership change agent to instill Lean culture throughout the organization. Communicates regularly with executive sponsors, team leaders, process owners and other stakeholders about team progress toward goal achievement, critical factors and obstacles. Working with other operational leaders, responsible for dissemination of process improvement project successes to other areas of the medical center.
Independently coaches black belt level candidates towards their certification with minimal input on coaching from their direct supervisor. Creates content and provides training on Lean/Six Sigma subject matters including Shingo Model independently without being coached or supported by other Black Belts. Can independently train and coach on all Lean/Six Sigma tools used at Connecticut Children’s.
STRATEGIC PLANNING AND DEVELOPMENT:
Participates actively on the Connecticut Children’s Leadership Team, contributing ideas, opinions, and participating in group decision-making.
Exercises initiative and latitude in the implementation of process improvement activities to support the strategic objectives of the organization.
Establish and maintain self as a professional expert and resource to the Organization, patients, families and the Community. Participate in appropriate professional organizations and continuing education programs.
Values cultural diversity and other individual differences in the workforce.
Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with CT Children’s standards.
Performs other related responsibilities as assigned.
Bachelor’s Degree in Engineering, Healthcare, Business Administration or related field.
Master’s Degree preferred.
8-10+ years’ progressively increasing experience in Continuous Improvement with demonstrated success and Lean/Six Sigma Black Belt certified
Experience in healthcare environment preferred.
* Broad knowledge of all relevant organizational relationships and partnerships within the organization
* Process Improvement Methodologies and tools including Lean, Six Sigma, A3 Problem Solving, Kaizen, , Problem Solving tools (5 Why’s, Fishbone analysis, Pareto, etc.), Decision Analysis, FMEA (Failure Modes Effects & Analysis), Process Mapping and Value Stream Mapping.
* Shingo Model
* Process redesign techniques
* Excellent oral and written presentation skills; ability to write and present for a variety of audiences.
* Requires proven leadership skills.
* Demonstrated skills in teaching Lean Six Sigma methodologies.
* High level of interpersonal skills needed to support dynamic work teams and communicate effectively with a wide variety of individuals, including patients/families, hospital administrative staff, clinicians, external contacts and vendors.
* Full working knowledge of various software and spreadsheet applications used in process mapping, process design/redesign, and workflow management.
* Experience using statistical software for process improvement, e.g., Minitab.
* Demonstrated expertise in project management and planning.
* Respected and trusted leader with proven track record of achievement and reputation as a leader of change.
* Detail-oriented with demonstrated, highly-developed organizational skills.
* Highly analytical; makes decisions based on facts and data; can identify and initiate improvement projects from data.
* Maintains proactive approach to resolving project problems, escalates issues when necessary, and facilities decision-making.
* Establish and maintain effective relationships with internal/external customers and gain trust that delivers success
* Effectively influence others to adopt a course of action on critical, complex or sensitive information
* Ability to effectively present presentations to large and key groups
* Lead complex, cross-functional, high visibility projects across multiple units.
* Plan for large initiatives/projects, managing all tasks required to meet client and business needs within budget and targeted deadlines.
* Build relationships, and collaborate within a multi-disciplinary team.
* Identify the resources needed and assigns individual responsibilities.
* Teach process improvement techniques and classes and to coach/mentor others in process improvement/management
* Research and identify best practices and to apply those findings to the organization.
Non-clinical work environment
Lean/ Six Sigma Black Belt certification required.