Qualifications: Bachelor of Science in Engineering or related field (required)
Experience: 1-3 years (preferred)
The Applications Engineer position involves training and technical support to customers. Applications engineers also take a lead role in design projects, such as designing in-house camera mounting systems and lighting solutions. Additional responsibilities include supporting sales, marketing, production, and development teams. Due to the technical nature of digital image correlation (DIC), this position requires an engineering background – preferably focused in the areas of solid mechanics, material science, dynamics, vibration analysis, and/or other areas that involve mechanical testing and deformation analysis.
A critical function of the Applications Engineer is to work closely with customers to understand challenges and provide solutions. Therefore, communication skills are vital. Since each DIC challenge is often unique to a niche application, the Applications Engineer must serve as a technical DIC expert, eager to troubleshoot and provide solutions for end users who are professors, engineers, scientist & researchers, and technical specialists from across all engineering sectors (aerospace, automotive, civil, biomechanical, energy, and consumer products) both public and private.
Responsibilities include, but are not limited to, the following:
• Installing new systems and training end-users to use the system. Installs require
troubleshooting the most effective way to adapt DIC systems to specific applications.
Trainings require educating end-users how to use the system and how to get the most
useful data in order to meet their specific needs. The end-users are typically engineers,
scientists, technical specialists, professors, or engineering students working in research
labs and testing environments. Installations and trainings will be at the customer site and
will require travel.
• Providing customer support to end-users. Support will be via phone and email. Since our
product is a full turnkey system, this will involve troubleshooting test setup, hardware and
software issues, and data analysis.
• Providing mechanical designs and improvements for in-house and customized stereo-camera mounting systems, lighting solutions, triggering systems, etc.
• Supporting other roles in the company. As a small company, it is critical that the team be
enthusiastic about supporting other roles as needed. This includes working closely with
sales, production, design, and development teams.
• Supporting the marketing team with product material in the form of technical content and
creating promotional videos and by attending trade shows, conferences, and other sales
events
• Traveling 20-60% within the U.S. and Canada and sometimes international.
