Health Advocate is looking for Customer Care Associates to join our team.
A Customer Care Associate in an important position providing guidance and direction to our members regarding the health care system. If you have previous customer service experience, this role may be a good fit for applying your current member service skills. This position also provides training in health related issues to build a career.
Health Advocate offers a comprehensive training program to develop the knowledge you need to be successful in assisting members.
We offer Great Benefits! The benefits package for this position includes very generous Paid Time Off (PTO), paid holiday policy, tuition reimbursement and a 401(k) with a match.
Health Advocate has an Onsite fitness facility, yoga classes, Employee Assistance Program, wellness programs, and employee activities to support employees with various goals.
Hours of Operation: Monday through Friday
Various shifts available
- Answer a variety of incoming calls from members regarding their healthcare questions and other inquiries the member may have
- Build rapport with callers using a friendly, courteous and professional manner
- Verify/Collect demographics and update systems as necessary
- Determine and execute the best resolution to assist the member based on their needs or requests
- Connect members to appropriate area(s) both internally and externally
- Manage tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers and other vendors
- Perform other duties and projects as assigned by management
- High School Degree or GED required/ Associate’s degree with major course work in business administration, liberal arts, public health, healthcare management, or a related field preferred
- Customer Service in a telephone environment preferred
- Strong Communication skills and phone etiquette
- Strong problem solving/issues resolution/multitasking skills
Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.
Job Type: Full-time
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Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For nearly 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.
Silver winner – Best in Biz Award 2020
Most Customer-Friendly Company of the Year
Silver winner – Stevie® Award 2020
Healthcare Customer Service Department of the Year
Bronze winner – Stevie® Award 2020
Most Valuable Response by a Customer Service Team