RESPONSIBILITIES:
▪ Assist with client check-ins over the phone or through video calls (as preferred by the
client)
▪ In collaboration with Preferred Communities (PC) Casework Team, develop
individualized plans with detailed action steps based on client needs; supporting
clients with action steps such as exploring employment opportunities, assisting with
referrals for additional support services, etc.
▪ Provide direct client-centered casework activities such as contacting clients and
external agencies to book and arrange public services and health care appointments;
accompanying clients to appointments as needed for support
▪ In collaboration with PC Team and Healthcare Benefits Navigators, develop Access
HRA and NYC Housing Connect and other benefits navigation workshop materials;
delivery of workshops to clients as needed
▪ Support casework administrative tasks such as enrolling clients into database
systems, uploading client documents, completing intake assessments and client
agreement forms, accompanying clients to their appointments.
▪ In coordination with Healthcare Benefit Navigators, support screening and enrollment
activities for benefit programs such as Medicaid, NYC Care, SNAP, WIC, FairFares, etc.
▪ Keep thorough and accurate case file documentation in IRC’s database
▪ Keep all digital files up to date and create new digital client files as needed
▪ Communicate client concerns and potential challenges to PC Casework Team
Members/Healthcare Benefits Navigators
LEARNING OBJECTIVES:
▪ Gain experience with the U.S refugee resettlement process and services available to
clients specifically in/ around New York City.
▪ Gain experience in identifying clients’ needs to appropriately coordinate medical care
and connect them to necessary supportive services within the community.
▪ Gain experience with conducting wellness assessments 6 months and 12 months after
ICM enrollment and keeping thorough and accurate case file documentation of all
direct services provided to clients.
▪ Develop skills in creation and delivery of workshops addressing client housing,
employment and resource benefits navigation
