The Engagement and Administration Internship is key to ensuring that the headquarters office is able to provide maximum support to our teams on the ground as they work with central African communities. This person takes on two very important roles. First, you’ll engage donors and supporters through direct one-on-one communication as well as through mass marketing and social media – flexing your customer service muscles to ensure that everyone who interacts with Invisible Children has a positive and empowering experience. Second, you’ll support staff across departments with various administrative projects to ensure that we are as efficient and effective as possible.
What you’ll gain from the internship
· By working across departments, you’ll learn about how international nonprofits operate and how finance, operations, programs, and fundraising departments work together to accomplish an organization’s mission.
· You will develop skills in communicating with and engaging people by working with the Supporter Engagement Manager to liaise with supporters
· You’ll become familiar with using some of the most widely used fundraising, communications, and relationship management systems including Salesforce, Mailchimp, and Classy.
· You will improve your writing and digital media skills by contributing to a variety of communications outputs, employing digital communication tools like WordPress, Sprinklr, and Google Analytics.
· You will learn about conflict dynamics in central Africa and have the opportunity to interact with researchers and program development professionals working in the region.
Who we are looking for
· Someone with strong interpersonal & communication skills: You can connect well with people even in short interactions. You are able to clearly communicate ideas and information verbally and in writing.
· A proactive problem-solver: You feel a sense of ownership and responsibility over the success of projects you work on. You don’t wait for someone else to answer all of your questions but actively seek out answers and solutions to gaps and areas of need.
· The organized and detail-oriented: Your ability to see the beginning, middle, and end of a story or project comes across in the way you work and the way you write. You re-read everything and never settle for less than perfect.
· A positive and thoughtfully optimistic person: When faced with a challenge, you maintain a positive attitude and focus on what can be done to improve a situation. You’re always ready to think creatively to achieve your goal.
· It’s a major plus if you can read and write in French, but it’s not required.
The above statements are intended to describe the general nature and level of work. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Interns may be required to perform duties outside of their normal responsibilities as needed.
This is an unpaid, part-time internship located at our headquarters in Washington, DC that will start in early February and end in late May. You’ll need to set aside about 15 hours a week for this internship. Depending on how public health concerns surrounding COVID-19 develop, the internship will either take place at Invisible Children’s office located near Dupont Circle in Washington, DC or, more likely, be a remote position. We’re a semi-casual, dog-friendly workplace and our office is located in a WeWork co-working space that offers free coffee & tea and regularly hosts networking and community-building events that interns are encouraged to participate in.