Modern Picnic was launched in 2018 with the mission to provide women with a chic, functional alternative to the traditional lunchbox. We are a brand that is built on a foundation of functionality, sustainability + style. Our founder was frustrated when she looked for a lunchbox online and could not find options for women who wanted to look, feel and do their best . It was clear that the traditional lunchbox needed a makeover (and an upgrade!), and from there, Modern Picnic was born. Our bags are chic, with an insulated interior and a vegan leather exterior for maximum performance that fits your everyday style.
Modern Picnic is looking for a Customer Sales Representative to join its growing, fast-paced environment. As a Customer Sales Representative, you will interact with customers by providing product and service information and resolving product and service problems. The perfect addition to the MP community is hungry to generate sales, form strong consumer relations, and contribute to the rapid growth of the lunchbox reinvented.
- Able to up-sell and cross-sell
- Able to generate sales leads from calls
- Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
- Opens and maintains customer accounts by recording and updating account information
- Maintains financial accounts by processing customer adjustments
- Ability to work in shopify + returnly platforms to resolve customer issues
- Prepares product or service reports by collecting and analyzing customer information
- Contributes to team effort by accomplishing related results as needed
- Previous experience in customer support, client servicing, or sales
- Ideal candidate is a self starter with excellent problem solving skills
- Must be a ‘people person’ with strong communication skills
- Computer skills and experience with tracking and recording call information, as well as updating customer profiles/accounts
- Must be an avid multitasker
- Excellent time management and prioritization skills
- Experience with Gorgias is a plus
Modern Picnic is an equal opportunity employer. We celebrate and welcome all people. Our team is friendly and hard-working, and we always take time for team events, and of course, lunch! Starting retainer/commission structure to be negotiated based on experience. Please email your CV and cover letter to email@example.com.