Division of Regional Affairs
Rochester Regional Office
Reference No. ROC_PUGS_2021
Paid, Part-Time Opportunity for Undergraduate Students
Application Deadline is April 30, 2021
The Rochester Regional Office is seeking an undergraduate student to serve as student mediator for pay. The office prosecutes businesses and individuals engaged in fraudulent, misleading, deceptive or illegal trade practices. In addition to litigating, the office mediates thousands of complaints each year from individual consumers. The students will mediate individual complaints filed by consumers against businesses, answer inquiries from the public on a variety of topics, and support investigations into larger patterns of fraud or illegality.
Mediation is an informal process where we act as a neutral third party and attempt to assist consumers and businesses in resolving disputes on a voluntary basis. A large percentage of these complaints are resolved satisfactorily through this process. The student will be assigned a number of complaint files covering a broad range of consumer issues including retail sales, mail order transactions, credit transactions, telemarketing, warranty problems, home repair and automobiles.
The students will learn interviewing techniques and have the opportunity to develop analytical skills. While each complaint is reviewed by an employee, the student typically exercises significant discretion and independent judgment. Professional staff and attorneys are always available to answer questions. The position affords the student an unusual degree of responsibility and requires the student to display excellent judgment.
Student mediators also answer phone inquiries from the public. When the call is related to a consumer matter, the student will assist the caller in filing a complaint and explaining our mediation program. We also receive calls on a range of topics that are not appropriate for our mediation program. In those instances, the students will help those callers find the best assistance possible elsewhere. Extensive phone training is provided and is ongoing, as is back up from permanent staff. Excellent communication skills are developed as a result of this role, including the ability to handle dissatisfied people.
The assistance the students may be asked to provide in support of law enforcement investigations and actions varies significantly depending on the caseload and nature of the cases. We cannot predict if or how much work of this nature may be required. There is often help needed summarizing consumer complaints, doing data entry, reviewing business documents, or performing online research. Attention to detail is very important in these tasks.
Applicants must be articulate, analytical, imaginative and organized. No specific experience is required.
- Due to the ongoing COVID-19 pandemic, student programs will operate remotely until the OAG determines that it is able to provide an in-person experience.
- Applications from undergraduate students entering their first year will not be considered.
- Applicants must be available to work 15-20 hours per week during regular business hours. This is an ongoing student placement, so the ideal candidate will have availability to work during the fall, spring and summer.
- The selected candidate will be hired as a student assistant paid hourly at the undergraduate student rate, which is $13.86.
- Applications will be accepted online and this position will be filled on a rolling basis.
- Applicants must be available by video conference for interviews.
- Applicants must be eligible to be employed in the U.S.
- To be eligible, applicants must be full-time undergraduate students in good academic standing as defined by their schools.
- Applicants are encouraged to learn more about the OAG prior to submitting their applications by visiting the Divisions and Bureaus and Media sections of the OAG website. Candidates from diverse backgrounds are encouraged to apply.
The OAG is an equal opportunity employer and is committed to workplace divers
HOW TO APPLY
The following section provides detailed information about the application process and application requirements. Please review all of the instructions prior to preparing and submitting your application materials online. To apply, please click on the following link: ROC_PUGS_2021
The following documents are required for each application that is submitted: (Click on the document name to learn more)
-Address to Legal Recruitment.
-Indicate your availability and preferred work schedule.
¨ List of three (3) references.
-Only submit professional (i.e., supervisor or professor) references.
-Indicate your professional relationship to each reference.
-Include contact information and email addresses for each reference.
– An unofficial transcript is acceptable.
– Select a piece that demonstrates your ability to analyze, synthesize and organize a cohesive document that efficiently and effectively conveys information to your target audience.
¨ Failure to submit a complete application will delay the consideration of your candidacy.
Please allow at least three (3) business weeks for your application to be processed and reviewed by the hiring bureau/regional office. After three (3) weeks, to request a status update, please click here.
If you have questions about a position with the OAG, the application process or need assistance with submitting your application, please contact the Legal Recruitment via email at email@example.com.