The Safety Net Program provides financial assistance to clients that have been impacted by the COVID-19 pandemic. The Case Manager for the Safety Net Program will provide direct services to individuals and families to support the goal of addressing their crisis-related needs. This includes basic and urgent needs (such as food, clothing, supplies, medication, child care, etc.), restoring safety, and promoting well-being.
The Safety Net Program Case Manager receives completed intakes, information and referrals from Community Partners and conducts brief assessment for all callers / assigned cases; conduct detailed assessment, treatment/intervention planning and follow-up for each assigned case management client; and serve as an advocate and liaison for and on behalf of clients as needed. The Case Manager will connect clients to existing federal, state and local resources for financial and basic needs assistance, and to longer-term resources. This is a temporary benefited position is funded through June 2021. In light of the COVID-19 pandemic, this role be working remotely until the Agency resumes onsite services.
Essential Job Duties: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with known disabilities to perform the essential functions.
- Provide information and referral services for callers/clients; provide case management according to NVFS and program-specific service delivery models and procedures.
- Conduct client needs assessment to determine individual client strengths, needs, resources and support systems.
- Provide clients with short-term services including crisis interventions, interpretation / advocacy, goal- planning and problem solving towards crisis recovery, stabilization and future self-sufficiency.
- Maintain a case load of Safety Net Program clients as referred by Community Partners.
- Identify and develop client-centered and stabilization-focused service plans in collaboration with clients.
- Research and coordinate internal and external resources that support client needs and service plans.
- Complete appropriate and timely documentation of services provided (e.g. progress notes, outcomes) using NVFS-approved software.
- Maintain client files in accordance with program/licensing/state and NVFS guidelines.
- Ensure operations and delivery of services are effective, efficient, and in compliance with all external regulatory standards and professional code of ethics.
- Provide support to outreach activities as directed by supervisor.
- Participate in regular supervision with supervisor and provide regular updates.
- Remain current on knowledge of standards and other program-related information.
- Enter data for record keeping and reporting to meet relevant guidelines.
Qualification and Additional Requirements: An individual may obtain skills through a variety of professional, personal, educational, and volunteer experiences. The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform essential job duties.
- Prefer one of the following:
- Bachelor’s degree in Social Work or other human services field; OR
- Associate’s degree with at least two (2) years of related work experience; OR
- At least four (4) years of related work experience with no relevant education.
- At least one (1) year of case management experience specializing in human services required.
- Experience providing direct services to individuals in crisis strongly preferred.
- Fluency in English required; fluency in Spanish preferred. Additional language skills always welcome.
- Proficiency in usage of basic technological tools including laptops/computers, email, phones, and internet required. Working knowledge of Microsoft Office Suite required.
- Must be able to demonstrate and live the organizational values of Communication, Integrity, Respect, Collaboration, and Accountability.
- May be called upon to work beyond normal working hours.
- Successful completion of background checks required upon hire.
At Northern Virginia Family Service (NVFS), we value the diversity of backgrounds, experience, perspectives, and skillsets that we collectively provide to our community, clients and coworkers. We celebrate and thrive on our differences and welcome everyone’s unique contributions. NVFS is committed to advancing equity, embracing diversity, and promoting inclusion and is an equal opportunity employer. NVFS is an E-Verify participant and drug-free workplace.
NVFS values diversity in our workforce. We strongly encourage all interested individuals to apply, including people of color, all genders and gender identities, people of all abilities, LGBTQ+ individuals, other members of marginalized communities, veterans and national service alumni.