Within Navy Federal, the Savings & Membership Department (SMD) drives the identification of new and innovative ways to inspire and enable a better financial future for our members by focusing on their Lifetime Journey, Money Management, and Money Movement. Digital Payments is a division of SMD that is tasked to shape products providing personalized, scalable, and secure Money Movement experiences that continuously exceed members’ evolving payment expectations. The Summer Associate will join the Digital Payments Product Strategy and Portfolio team …

Mortgage Records has the responsibility to maintain and track the inventory of critical mortgage documents (Notes, DOT’s, etc.) in both physical and electronic format while ensuring their accuracy, quality, and integrity according to Investor, State, Federal and NFCU guidelines and requirements. They manage critical documents from loan closing to disposition, including the Satisfaction of Lien Releases on loans paid in full. Mortgage Records must adhere to safeguarding of information, retrieval of data/documents effectively, and company and investor records retention regulations. …

Navy Federal’s Membership Division is responsible for meeting NFCU´s corporate strategic objectives of: growing our membership base, improving member engagement, personalizing offers and experiences, and serving member needs worldwide consistently and efficiently through all channels. All of this must happen in a competitive and rapidly changing financial services industry. Membership seeks to ensure that every potential and existing member sees Navy Federal as their preferred financial institution. We use promotions, incentives, and highly competitive rates to drive our growth, but …

Procurement & Vendor Management (P&VM) aligns Navy Federal’s procurement strategy and execution with operational, financial, and strategic priorities. P&VM leads Navy Federal’s efforts in sourcing, acquisition planning, contract negotiations, contract administration, and holistic vendor management, including third-party risk management, to ensure operational requirements are satisfied and risks are properly managed. We strive to deliver results in a timely manner and maximize value on behalf of our internal customers and members to reach enterprise strategic goals. We also work with business …

The Summer Associate Intern will work in a flexible hybrid manner (2 days per week in office) and report to Marketing leadership at our Vienna, VA campus. This role will be a member of the Marketing Orchestration & Analytics team – a diverse group of analysts focused on developing marketing use cases and strategies and understanding the resulting impact to our members and business objectives. Our group fills the critical role of bridging traditional marketing theory and process with 21st …

Team Overview: Our team provides support to the recovery team that collects on charged off lending losses for the Credit Union. That support includes back-office duties, a team of contractors who work parallel to our LCR team to help recover losses and managing a yearly debt sale. Summer is our peak time for the yearly debt sale preparation and execution. The summer associate will help us review files, process payments, perform system clean-up efforts, and attend meetings to observe what …

Workforce Intelligence (WFI) is a new branch of Workforce Optimization within Contact Center Operations (CCO). WFI is a highly skilled cross-functional team that has a passion for creating effective analytic solutions and driving business decisions with the use of machine learning models and data insights while easing the workload of teams through the development of applications and automated solutions. As a team, we are responsible for the data management lifecycle, providing reliable workforce insights, creation and management of new analytic …

The Data, Systems and Special Projects division of Workplace Infrastructure and Logistics (WIL) is a new team focusing on laying the foundation for data management and data analytics practices for our department. We support multiple WIL divisions that provide services, at our operational sites, like facility maintenance and operations; space utilization and space reservations; internal mail, print and supply operations. Specifically, we are focusing on solutions for these divisions to enable and support data analysis and transforming data into actionable …

Team Overview: At Navy Federal, a member-focused approach is our strategic foundation, and we have invested in developing enterprise capabilities to better understand and serve our members. The Member Strategy Office consolidates these capabilities to enhance service and deliver greater value to our members. The Enterprise Analytics and Insights team focuses on building and deploying data and analytics capabilities across the enterprise, including making data accessible to all, to gain deep insights into our members’ behaviors, trends, and needs. The …