Organization: Primary Care Progress
Position: Senior Program Manager
Location: Boston, MA or Remote (US-based only) – US travel required
Type: Full-time employee
Compensation Range: $56,925.00 – $81,075.00 + incentive potential and comprehensive benefits package
The Senior Program Manager position is focused on new initiatives and managing core relationships and is a critical role for PCP as we continue to expand our offerings. This position is one of two similar roles focused on different programs. Each position provides key operational oversight and management for PCP’s Relational Leadership programs which will involve partnering with PCP’s national community. This person will be responsible for supporting programs – from their proposal and planning stages throughout their execution, evaluation and final update based on evaluation. This role will help to oversee the evaluation strategy by partnering with specific program leaders. Creating systems and processes that enable us to gather and analyze data across programs. They will also support the other team members in enhancing program success and participant satisfaction, and the management of key relationships essential to PCP’s growth.
PCP is a national organization passionately committed to activating the untapped relational potential in healthcare. Relational Leadership is a framework designed to unlock the individual, cultural, and teaming dynamics that drive successful change and collaboration — because improving the quality of our human interactions on healthcare teams and between providers and patients is vital to our health and healthcare at large. We collaborate with academic institutions, clinics, and health professions leaders across the country to deliver experiences that initiate the relational spark between individuals and their teams.
RESPONSIBILITIES OF THE ROLE
- Collaborate with members of PCP leadership to identify needs and solutions for programs and infrastructure
- Create detailed project plans – outline deliverables, dependencies, timeline, and budget – to meet program and organizational goals
- Collaborate with other members of the team to maintain our database, Asana and other tools that apply
- Oversee and manage program/project logistics, including scheduling, materials, and post-session follow-up
- Organize and maintain project files using our web-based project management platform
- Manage multiple programs independently and plan customization of program
- Develop proposal, budget, and contract creation, manage program expenses, and manage budget and allocation of resources
- In partnership co-lead the evaluation of programs, including design, data collection and assessment, post-evaluation dissemination to partners and staff, and guidance on program improvements
- In partnership design and implement an improvement process that is designed around evaluation and data collected from programs.
- Identify new tools or implement new processes where needed
- Perform research activities (including data collection and analysis)
- Manage client/partner relationships using a customer service lens
- Oversee program communication strategy, including written updates and status meetings (agenda, facilitation, and follow-up)
- Solve problems independently, create solutions/tools and communicate concerns in a timely manner
- Other responsibilities as assigned by the Chief Program Officer as needed
- Excellent written and verbal communications skills
- Action-oriented and adaptable problem-solver with the ability to exercise professional judgment to find solutions to problems
- Strong interpersonal skills and the ability to engage a wide variety of individuals in support of common goals and effective teamwork
- Ability to work both independently and as part of a team in an entrepreneurial, collaborative, and fast-paced setting
- Ability to coordinate multiple, complex projects with a high degree of organization, attention to detail, and flexibility
- Innovative thinker and problem solver, with a track record for translating strategic thinking into action plans and results.
- Demonstrated passion for Primary Care Progress’ mission to transform primary care delivery through leadership development and advocacy
- At least 5-7 years of professional experience required, with a minimum of 4 years of successful project or program management experience
- Experience within the Learning and Development or Education field preferred
- Demonstrated skill with data management systems and analysis
- Proven track record of exceptional relationship-building both internally and externally.
- Knowledge and command of all current communication tools, platforms, technologies, and processes.
- 20% travel is expected
- Bachelor’s degree or equivalent experience
CHARACTERISTICS FOR SUCCESS AT PRIMARY CARE PROGRESS
- Committed to the specific mission and work of our organization: Wants to be part of work that supports healthcare providers and teams; Sees leadership and team dynamics as important drivers of success and worthy of investment
- Relational: Practices what we preach; Limits transactional interactions; Committed to being in relationship with team and external partners
- Proactive: Jumps in and offers to help, not waiting to be assigned the next task; While taking responsibility, also actively assesses who on team is most appropriate to address challenge and delegates/coaches accordingly; Matches problem identification with proposed solutions
- Critical thinker: Not just a “box checker”; Wants to know more about how puzzle pieces fit together; Asks thoughtful questions; Proposes thoughtful answers; Wants to know more about the environment in which we operate
- Flexible: Is open to evolving thinking and action when engaged in the “why”; Is ok with balancing tasks of various levels and types needed to get the job done
- Comfortable with ambiguity and iteration: Is effective (or thrives) in an environment that is trying to solve complex problems, where the solutions are not certain, where testing new approaches is part of the work and where strategy can shift
- Comfortable in an environment of co-creation: Is comfortable balancing stepping up and stepping back in building and delivering programs and content with shared ownership; Respects the diverse expertise and experiences that partners bring to the table; Is patient with the added complexity and time needed to co-create
- Situationally aware: Wants to understand how the program components fit together into a wider whole; Wants to know what stakeholders and environment need and how what we do is impacting them; Can look ahead, beyond the moment to see logic flow of our work and its potential impact
- Empathetic and emotionally intelligent: Is aware of, and can control and express one’s emotions; Is able to handle interpersonal relationships judiciously and empathetically