Only candidates who apply via email to (HR “at” TWDB.texas.gov) with an official State of Texas Application or through the WorkInTexas.com website will be considered for this position. View this position and apply at https://tinyurl.com/ygoasy67
We offer a competitive compensation and benefits package including medical, dental, vision, 401(k), flexible spending, and flexible work hours so you can have a work/life balance! For more information about these benefits and more visit: http://www.twdb.texas.gov/jobs/benefits.asp
Job Description Summary
Performs highly complex (senior-level) consultative, liaison, and customer service work. Work involves monitoring projects and assisting customers in addressing and/or resolving issues; identifying and shepherding processes that increase efficiencies and effectiveness of project implementation; and coordination and facilitation of outreach activities. May train others. Works under limited supervision, with moderate latitude for the use of initiative and independent judgment. Assigned to Special Projects that affect the Agency as a whole and serve as the Executive Administrators representative. Reports to the Executive Administrator of the Texas Water Development Board (TWDB).
Essential Job Functions
- Acts as the Executive Administrators customer service liaison between the TWDB and its financial assistance customers.
- Assists customers with concerns involving projects that are pursuing or have received commitments for financial assistance.
- Serves as liaison between the Executive Office and Agency Offices and Divisions for the purpose of coordinating between TWDB and its customers.
- Provides information and assistance to customers upon request.
- Conducts proactive outreach to customers to monitor project implementation and provide customer service.
- Evaluates projects and procedures and recommends potential improvements/amendments to ensure implementation timelines/project schedules are met.
- Consults with public and private agencies involved in the Agencys financial assistance programs to identify needs and program effectiveness.
- Provides guidance and assistance to customers on related state and federal laws, legislation, rules and guidelines as it pertains to project implementation and program administration.
- Provides advice and perspective in development of TWDB rules, policies, and procedures.
- Identifies potential risks and difficulties and recommends strategies to mitigate or avoid them.
- Maintains confidential and sensitive information.
- Ensures individual and team files (electronic and hard versions) are appropriately maintained and timely disposed of in accordance with the agencys records retention procedures and schedule.
- Maintains required certifications and licenses and meets the continuing education needs and requirements of the position to include, attending mandatory training courses.
- May be required to operate a state or personal vehicle for business purposes.
- Performs other duties as assigned.
- Graduation from an accredited four-year college or university with a bachelor’s degree in Public Administration, Planning, Science, Engineering, Business, Finance, or related field.
- Five years of progressive work experience involving project management or the development, administration, management, and/or monitoring of publicly funded infrastructure projects as an employee or contractor of a public entity.
- Work experience in project management, customer service, outreach, or development of publicly funded infrastructure projects.
- Relevant education and experience may be substituted on a year-to-year basis.
- At least six years of progressive work experience with project management or with publicly funded infrastructure projects as an employee or contractor.
Knowledge, Skills, and Abilities (KSAs)
- Knowledge of local, state, and federal laws and regulations relevant to TWDBs financial assistance programs and of the principles and practices of public administration.
- Skills in using Microsoft Office programs such as Word, Excel, and Access.
- Skills in use of internet, email, word processing, spreadsheet, presentation, and database software.
- Ability to adhere to work schedules, follow procedures with respect to leave and submit accurate timesheets by prescribed deadlines.
- Ability to make mature, objective decisions and identify areas of potential problems.
- Ability to perform effectively and willingly when changes occur in scope and nature of the work and work environment.
- Ability to perform routine and non-routine work assignments accurately and on-time with little or no supervision.
- Ability to perform assigned duties and improve work habits and/or output.
- Ability to complete assigned work, on time, neatly and with infrequent errors.
- Ability to interpret policies, procedures, and regulations.
- Ability to provide prompt, courteous and accurate assistance and clear and concise communication to internal and external stakeholders both verbally and in writing.
- Ability to work and cooperate with others in a team environment.
- Ability to manage multiple tasks.
- Ability to stand/sit/move with no physical limitations or aids to perform activities such as retrieve/replace files in a large file system for boxes up to 30 lbs.
- Ability and willingness to travel 25% of the time, primarily within the State of Texas.
- Ability to operate a vehicle (state or personal) for state business and maintain a drivers license and driving record that complies with state and agency requirements.
- Ability to workdays that may exceed 8 hours, including early mornings, nights, and weekends.
- Ability to train others.