The Division of Student Affairs supports dynamic co-curricular learning and engagement for all
undergraduate and graduate students within the School of Arts & Sciences, the School of Engineering, and the School of the Museum of Fine Arts (SMFA@Tufts). As a central resource supporting the safety,
engagement, and wellbeing of all Tufts AS&E students, the Office of the Dean of Student Affairs
promulgates community standards; coordinates communication between campus constituencies and departments; supports programs and activities to advance student learning; facilitates the coordinated support of individual students; and works cooperatively with members of the faculty and the colleges’ senior
leadership team to ensure the successful achievement of institutional and divisional goals, vision, and values.
The COVID Student Responsibility Coordinator implements a robust system to support student
understanding of and compliance with COVID-19 policies in a way that supports the university’s educational ethos and overall strategy for student behavior during the pandemic. The COVID Student Responsibility Coordinator will receive and respond to reports of students failing to complete regular COVID testing as scheduled, failing to wear masks or appropriate maintain physical distance from others, and other similar behavior. The COVID Student Responsibility Coordinator will use a graduated system of response that includes reminder phone calls or emails, conduct warning letters, and holding individual meetings with students as prescribed in the Student Conduct Resolution Procedure in order to maintain a high degree of compliance with health measures across the campus.
The COVID Student Responsibility Coordinator will also receive, evaluate, and respond to student requests for temporary exceptions to testing requirement. As needed, the COVID Student Responsibility Coordinator will also provide case management support to students in quarantine or isolation due to COVID. Case management support includes providing information about services available, activating university systems, helping the student troubleshoot academic and personal challenges encountered, and maintaining regular contact.
Characteristic Duties and Responsibilities
• Seek, receive, and triage incoming incident reports, complaints, and lists of students who are have
COVID-related violations reported.
• Collaborate closely with colleagues in Tufts Technology Services, the Registrar’s Office, the
Operations division, Residential Life, and other departments to obtain accurate data regarding
student compliance and prevent follow-up with students who are in compliance.
• Make phone calls to students who missed their COVID tests to remind them our expectations.
When appropriate, use motivational interviewing and other techniques to help students commit to
the behaviors that are needed for public health, and provide tacit skills education and troubleshooting
to help the student engage in testing.
• Use a designated protocol of progressive action to send a conduct warning or initiate a conduct
process that will include an individual meeting and outcomes in response to reports alleging
violations. When appropriate, serve as a conduct officer and make decisions about the appropriate
outcomes after meeting with the student.
• Contact students who are required to complete individual testing following pooled testing. Using a
supportive ethos and a firm command of the importance of testing, direct students to immediately
test when appropriate.
• Document conversations, meetings, and other interactions with students in a way that is professional,
timely, and enables appropriate follow-up. Maintain relevant records in an electronic database
according to established procedures.
• Maintain highly sensitive private information, including personal information shared by students and
information about a person’s testing history or health status. Use knowledge of FERPA and best
practices in Student Affairs to maintain student privacy.
• Analyze complex data, prepare sophisticated reports, and present information about student
compliance and university actions in response to student violations. Access and manipulate data in
Tableau, Excel, Maxient, and other systems.
• Create a feedback loop so that the experience of students who violate policy can inform future
planning and prevention efforts.
• Propose and implement process improvements and updates to standing systems to improve the
student experience, the degree of student understanding of health expectations, and the degree of
• Maintain the highest standard of integrity and consistently act with good judgment, ethical sensibility,
procedural and substantive fairness, equitable treatment of all, a nuanced understanding of and
respect for the rights of students, and a recognition of the University’s educational philosophy of
behavior change. Role model appropriate behavior. Exercise good decision making in complex
• Function as a skilled generalist in the Dean of Student Affairs Office as needed.
• Complete other duties as assigned.
The COVID Student Responsibility Coordinator is a temporary position with an end date anticipated to be May 31, 2022; this date may change as testing plans are adjusted. Schedule is expected to be approximately 20 hours per week, the majority of which should be during normal business hours.
All work can be to be handled via remote methods such as phone, Zoom, email, electronic databases, and electronic file sharing. If the COVID Student Responsibility Coordinator does come to campus on occasion, they will be required to participate in COVID testing, complete the daily health screen, and follow all other health protocols.
• Bachelor’s degree and admission to a graduate program at Tufts or a relevant graduate program
outside of Tufts.
• Skill with data analysis and algorithmic thinking.
• Outstanding written and oral communication skills.
• Excellent critical thinking and problem-solving skills.
• Ability to innovate in new situations and the ability to adapt to changing circumstances.
• Highly advanced helping skills (e.g., active and reflective listening, facilitated reflection, appropriate
confrontation, recognition of mental health concerns requiring referral, suicide prevention and
intervention, etc.), and experience providing case management to students in distress.
• Proven ability to achieve results successfully in a cross-functional, fast-paced environment.
• Integrity, forthrightness, and fair-mindedness are characteristics essential to success in this position.
• Excellent interpersonal skills, the ability to build strong relationships with members of diverse
constituencies, and a successful track record of collaboration in achieving objectives.
• Experience working effectively with a wide range of diverse faculty, staff, and students.
• Personal computer, time management, and strong organizational skills.
• Master’s degree in higher education, college student development, conflict resolution, counseling,
psychology, or another closely related discipline, or the international equivalent preferred.
• Basic coding skills or moderate to advanced skills with Microsoft Excel.
• Experience successfully employing conflict management skills (e.g., de-escalation, assertive
communication, conflict coaching, giving feedback, mediation, etc.).
• Experience managing and resolving student conduct cases in higher education.
• The COVID Student Responsibility Coordinator reports to the Associate Dean of Student Affairs.
Applications and Inquiries
For more information, contact Kevin Kraft, Associate Dean of Student Affairs, at firstname.lastname@example.org or 617-627-3158. Tufts is an equal employment opportunity/ affirmative action employer. More detailed Tufts policies and procedures on this topic may be found on the website of the Tufts Office of Equal Opportunity,
An employee in this position must complete all appropriate background checks at the time of hire,
promotion, or transfer.