· Support the IT team in the maintenance of hardware, software and other systems.
· Assist with troubleshooting equipment-related issues and providing technical support to Agency users.
· Assist in organizing and maintaining IT resources.
· Assist in running software updates and backups when requested.
· Assist in the development of new desktops, servers or applications when requested.
· Lend IT support in areas such as cybersecurity and data center management.
· Support other duties as required by the Agency’s Information Technology team.